Frequently Asked Questions

Browse our range of products, select the item you need, add it to your basket, and proceed to checkout. Follow the on-screen instructions to enter your delivery and payment details, then confirm your order. Once your order has been placed, you'll receive an email confirmation with your order details.

Yes, you can amend or cancel your order before it has been dispatched. Please contact us as soon as possible, and we'll do our best to accommodate your request. If your order has already been dispatched, you'll need to follow our returns process once you receive it.

Yes, we can accommodate bulk orders. Please contact us with your requirements, and we'll be happy to discuss availability, pricing, and delivery options.

Yes. We offer trade accounts for customers placing large or regular orders. Please contact us to discuss your requirements, and we'll be happy to advise on the options available.

A VAT invoice is included with your order and is also sent to you by email. If you need another copy, you can contact us here, and we'll be happy to provide one.

Delivery times may vary depending on the product and delivery service selected. Please check the delivery information provided on the product listing or at checkout for the most accurate estimate.

 
If you have any questions about your order or delivery times, please contact us and we'll be happy to help.

Delivery is free on all UK orders. There are no additional delivery charges for standard UK shipping.

Yes, express delivery options may be available. If you require your order urgently, please contact us before placing your order, and we can advise on the available delivery options and timescales.

As standard, we currently only offer delivery within the UK. However, if you require international delivery, please contact us, and we’ll be happy to discuss whether we can arrange shipping to your location.

Once your order has been dispatched, tracking information will be added to your order page. You can log in to your account to view your delivery updates and track the progress of your order.

If your order has not arrived within the expected delivery timeframe, please contact us and we'll look into it for you. We’ll help track your order and provide an update as quickly as possible.

Please check the product listing to see which printers the labels are compatible with before placing your order. If you're still unsure which labels are suitable for your printer, please contact us here and we'll be happy to help.

Please check the product listing for the available label sizes and specifications to find the correct option for your requirements. If you’re unsure which size you need, please please contact us and we’ll be happy to help.

Please check the product listing for the compatible printer models before placing your order. If you are unsure whether the labels will work with your printer, please contact us and we’ll be happy to confirm compatibility.

We offer a variety of different label types, including options with different levels of durability. Please check the product listing for details on whether the labels are waterproof, weatherproof, or suitable for your intended use. If you’re unsure which labels are right for your needs, please contact us and we’ll be happy to help.

If you're not completely satisfied with your purchase, you can return it within 30 days of the order date shown on your invoice for a refund. To start your return, simply request a return. For your peace of mind, we recommend using a tracked or recorded delivery service when sending your item back, as this provides proof of postage and helps ensure your return reaches us safely.

Once we have received your returned item, please allow 5 working days for your refund to be processed and appear in your account. Please note that the exact time it takes for the funds to show may vary depending on your payment provider.

If you receive an incorrect item, please contact us as soon as possible and we’ll look into this for you and arrange the next steps to resolve the issue.

If your item arrives damaged or develops a fault, please contact us as soon as possible. We’ll be happy to investigate the issue and help arrange a suitable resolution.

We accept a variety of secure payment methods, including credit and debit cards, PayPal, Apple Pay, Google Pay, and other available payment options shown at checkout.
If you would like to pay by an alternative method, please contact us and we’ll be happy to assist.

Yes, shopping with us is safe and secure. We use trusted payment methods to help protect your personal and payment information. Your details are handled securely throughout the ordering process.

Yes, you can collect your order from our premises at Willow Business Centre, Hailsham, East Sussex BN27 3PR.
Please contact us in advance to arrange your collection, as collections are by appointment only. Payment must be made before collection.

If your printer isn’t recognising the labels, please check that you are using the correct labels for your printer model and that they are loaded correctly. You can also check the product listing for compatibility information.
If you are still having issues, please contact us and we’ll be happy to help troubleshoot the problem.

If your labels are not printing correctly, please check that the labels are loaded correctly, the printer settings match the label size, and that you are using labels compatible with your printer model.
If the issue continues, please contact us and we’ll be happy to help resolve the problem.

Yes, we can help you find the correct labels for your printer. Please check the product listings for compatibility information, or contact us with your printer model and requirements, and we’ll be happy to help you find the right labels.

If you have any questions or need assistance, please visit our Contact Us page and our team will be happy to help with your enquiry.

Our customer service team is available Monday to Friday, 9:00am–5:00pm. You can also email us, and we’ll get back to you as soon as possible.

We are based in Hailsham, East Sussex

No, we do not have a minimum order value. You can place an order for any quantity that suits your needs.